We’ve gotten many requests in the past for a Help Center. It’s always a question of “Do we build our own help center?” or “Do we host our help center on Zendesk with a subdomain?” There is no right answer - and there’s nothing that I strongly prefer. If we were to build a Help Center for Finsweet, we would built it custom on Webflow. There would be no debate. Our design, look, and feel is of very high importance to us. We have the skills and expertise to build and maintain it. The decision to go Webflow custom of Zendesk must be based on the business needs, the skill level of the team managing it, and budget. The best way to understand the differences is with a pros and cons list.

Custom built in Webflow

Pros:

Cons:

Zendesk

Pros:

Cons:

Questions? Concerns? Want to work with us? We're listening.

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